At jilima, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have as a jilima player in the Philippines.
These cards summarize jilima's core privacy commitments. They are not a substitute for the full policy below — please read the complete text to understand your rights and our obligations.
jilima uses industry-standard SSL/TLS encryption for all data in transit, and AES-256 encryption for sensitive data at rest. Our infrastructure is hosted on secure, access-controlled servers. We conduct regular security audits and penetration testing to keep your information safe.
jilima does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with service providers is strictly limited to what is necessary for them to perform services on our behalf, and they are contractually bound to protect it.
As a jilima player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent at any time. Submit a data request through our support team and we will respond within the timeframes required by law.
jilima complies with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are committed to upholding the rights of Filipino data subjects as defined under the Act and the National Privacy Commission's guidelines.
jilima retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, jilima will notify affected players and the National Privacy Commission within the timeframes prescribed by the Data Privacy Act of 2012 and applicable NPC circulars.
Important Notice: This Privacy Policy applies to all personal data collected by jilima through its website, platform, mobile interface, and any related services. By using jilima, you acknowledge that you have read and understood this policy.
jilima ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy ("Policy") describes how jilima collects, uses, stores, shares, and protects personal information in connection with the operation of the jilima online gaming platform, including its website at jilima.app, any associated mobile interfaces, and all related services (collectively, the "Platform").
This Policy applies to all registered players, prospective players, visitors to the Platform, and any other individuals whose personal data jilima processes in connection with its services. It should be read together with jilima's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
By accessing or using the Platform, you confirm that you have read, understood, and agree to the collection and use of your personal data as described in this Policy. If you do not agree, please discontinue use of the Platform immediately.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jilima acts as the Personal Information Controller in respect of the personal data it collects and processes through the Platform.
jilima has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and this Policy. You may contact the DPO using the details provided in Section 14 of this Policy.
jilima is registered with the National Privacy Commission (NPC) of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.
jilima collects personal data that is necessary for the provision of its services, compliance with legal obligations, and the improvement of the Platform. The categories of personal data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number (e.g., Philippine passport, driver's license, SSS/UMID) | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address (including city, province, and postal code) | Registration form, account settings |
| Financial Data | GCash account reference, PayMaya/Maya account reference, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history | Cashier / payment processing |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage, responsible gaming settings | Automatically via Platform activity |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, cookies and session identifiers | Automatically via cookies and server logs |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, survey responses | Customer support interactions |
| Marketing Data | Communication preferences, promotional opt-in/opt-out status, referral source | Account settings, registration |
jilima does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification, responsible gaming compliance, or as mandated by applicable law. Where sensitive data is collected, we apply additional safeguards and obtain explicit consent where required.
jilima uses the personal data it collects for the following purposes:
jilima processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
jilima does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers who process personal data on jilima's behalf are required to enter into data processing agreements that obligate them to protect your data in accordance with the Data Privacy Act of 2012 and this Policy.
jilima uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
jilima implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Important: While jilima takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential. jilima will never ask for your password via email, SMS, or live chat.
jilima retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by jilima:
To exercise any of these rights, please contact jilima's Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days, or within the timeframe required by applicable law.
jilima will not discriminate against you for exercising your data rights. Exercising your rights will not affect your ability to use the Platform, subject to any legal or regulatory requirements that may apply.
jilima's Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jilima does not knowingly collect personal data from individuals under the age of 21.
If jilima becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended, the data will be deleted, and any funds associated with the account will be handled in accordance with applicable regulatory requirements.
If you believe that a minor has registered on jilima or that jilima has inadvertently collected data from a minor, please contact us immediately using the details in Section 14.
jilima primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners operating in other jurisdictions.
Where such transfers occur, jilima ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. These safeguards may include contractual clauses, data processing agreements, or reliance on the adequacy of data protection laws in the recipient country.
By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of jilima's services, subject to the safeguards described above.
jilima reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision will always be displayed at the top of this page.
Where changes are material, jilima will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Policy periodically to stay informed about how jilima protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or jilima's data practices, please contact our Data Protection Officer:
If you are not satisfied with jilima's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or contact our support team directly via live chat.
Now that you know how jilima handles your data, you can enjoy our full range of games — live casino, slots, bingo, and more — knowing your personal information is in safe hands. Log in or explore what jilima has to offer.
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